What Clients Say
Accounts from People Who Have Been Through the Process
These are genuine accounts from clients who brought complex pension records to manatcoy. They are not summaries — they are descriptions of how the work actually went.
Return to Home14+
Years of pension record experience
4.8
Average client satisfaction
8
Jurisdictions worked with
100%
Written output on every matter
Client Accounts
In Their Own Words
Siriporn C.
Bangkok · Self-Employed Review
I had been self-employed for eleven years before returning to salaried work, and I had always been uneasy about whether those years had been properly recorded. manatcoy went through everything carefully and produced a written report that I could actually follow. There were two periods that hadn't been credited correctly. The process took about six weeks, which felt appropriate given the amount of documentation involved.
April 2025
Jean-Marc V.
Expatriate · Cross-Border Coordination
I worked in France, then Singapore, then Thailand over a thirty-year career. Trying to understand how the three pension systems related to each other was completely beyond me. Prawit at manatcoy handled all the correspondence with the French CNAV and the CPF authorities, had documents translated, and put together a single report covering everything. It took about four months but that was expected. What I valued was being kept informed throughout rather than left wondering what was happening.
March 2025
Aranya T.
Chiang Mai · Mixed-Career Reconciliation
My record covered government teaching, a period of freelance curriculum work, and a few years in a private school under a different employer type. I had no idea how to reconcile all of that. The reconciliation took longer than I initially expected — about ten weeks — but the team explained why each time there was a delay, which made it manageable. The final report was clear and the SSO authority accepted the correction submission without difficulty.
April 2025
Pratheep K.
Bangkok · Self-Employed Review
I was approaching sixty and wanted to understand my pension position before making any financial plans. The review was straightforward and the fee was exactly what was quoted — no additions. The written document they produced was something I could actually show to my family and to my bank. It clarified something I had been uncertain about for years.
May 2025
Margaret W.
British Expatriate · Cross-Border Coordination
I had twenty years in the UK National Insurance system and then seventeen years working in Thailand. The interaction between the two systems was something I had tried to research myself and given up on. manatcoy handled all the DWP correspondence in addition to the Thai side. Their written summary was the first time I had a clear picture of where I actually stood. I would have no hesitation recommending them for this kind of work.
March 2025
Nontaporn B.
Phuket · Mixed-Career Reconciliation
The reconciliation covered my time in the civil service, a gap when I was caring for an elderly parent, and then twelve years in the private sector. I wasn't certain what to expect but the initial conversation was calm and informative. They were honest that the gap period would need to be treated carefully. The correspondence with the SSO took longer than the review itself, but it was handled professionally and I received regular updates. Settled in the end.
April 2025
Case Studies
How Three Engagements Unfolded
These summaries describe the stages of three different matters. Details have been generalised to protect client confidentiality.
Service: Self-Employed Records Review
Eleven Years of Self-Employment, Partially Unrecorded
The Situation
The client had operated a small trading business for eleven years and then moved to salaried employment. When they requested their pension statement, it showed only eight years of self-employment contributions, with three years missing entirely.
The Work
The team gathered the client's annual tax returns, VAT records, and bank statements for the missing period. A reconciliation document was prepared showing the contributions that should have been credited, with supporting references to the available source documents.
The Outcome
The submission was accepted by the SSO. Two of the three missing years were credited in full; the third was credited partially due to an incomplete year. The client now holds a corrected official record. Duration: approximately seven weeks.
"I had not expected it to be resolved so thoroughly. Having the written document made a significant difference when dealing with the authority."
Service: Mixed-Career Reconciliation
Civil Service, Unpaid Leave, Private Sector — Three Separate Records
The Situation
The client had worked in a government ministry for fourteen years, taken two years of unpaid leave to care for a parent, and then spent nineteen years in the private sector. Each period sat in a different administrative system, and no one had ever compiled a consolidated view.
The Work
The practice requested records from the Government Pension Fund and the Social Security Office separately, cross-referenced them against each other and the client's own employment documentation, and prepared formal correspondence requesting that the unpaid leave period be noted correctly in both systems.
The Outcome
The consolidated report brought both records into a single document for the first time. The SSO acknowledged the unpaid leave as a notation on the account, though no contribution credits were added (as expected). The GPF record was confirmed accurate. Duration: approximately eleven weeks.
"The pace was measured, but I was updated at each stage. I finally understand my pension position after thirty-five years of work."
Service: Cross-Border Coordination
Contributions in Germany, Japan, and Thailand — Coordination Applied
The Situation
The client had worked in Germany for nine years, Japan for six years, and Thailand for seventeen years. They were aware that bilateral agreements existed but had no idea whether or how they applied to their specific career path, and neither the Thai SSO nor the German DRV had provided useful guidance.
The Work
The practice reviewed the Germany-Thailand and Japan-Thailand agreements, confirmed which provisions applied, and initiated formal contact with both the DRV and the NENKIN authority. All responses were translated. A reconciliation document was prepared covering all three jurisdictions and explaining the coordination outcome.
The Outcome
The client now holds a written record covering all three systems, with the applicable coordination provisions explained. The German authority confirmed a higher entitlement than the client had estimated. Duration: approximately five months, reflecting the pace of international correspondence.
"I had tried to deal with all three systems myself and made no progress. Having one office handle all of it, and explain the results clearly, was a relief."
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